General Terms and Conditions

Interior Designer urbancalmliving

E-mail: hello@urbancalmliving.com
Website: www.urbancalmliving.com

These terms and conditions apply to the relationship between the client and urbancalmliving, with the express exclusion of any terms and conditions of the client or third parties.

Article 1 – Definitions

urbancalmliving: sole proprietorship urbancalmliving, established in Amsterdam, Chamber of Commerce number 93610041.
Client: natural or legal person who has given the assignment to urbancalmliving.
Assignment: the agreement between the client and urbancalmliving.
Parties: urbancalmliving and the client together.
Project: the entirety of activities aimed at achieving that which the client intends.
Documents: information carriers in any form whatsoever, provided by the client or by urbancalmliving.
Work: the services carried out by urbancalmliving in the field of interior design, interior styling and interior advice, on behalf of the client.

Article 2 – Applicability

These terms and conditions apply to all offers and confirmations of assignments for services by or on behalf of urbancalmliving.
urbancalmliving and the client may only deviate from these terms and conditions if this has been agreed in writing.
urbancalmliving and the client expressly exclude the applicability of the general terms and conditions of the client or of others.

Article 3 – Offers and Assignment Agreements

Offers from urbancalmliving are without obligation, unless expressly stated otherwise therein.
An offer or quotation is valid for a maximum of 2 weeks after the date of dispatch, unless another term is stated in the offer.
If the client does not accept an offer within the applicable term, the offer lapses.
Offers do not apply to future assignments, unless stated otherwise.
Assignments, including a clear description, are confirmed in writing by urbancalmliving and require the client’s written approval.
Oral agreements and provisions are only binding once they have been confirmed in writing by urbancalmliving.
urbancalmliving is not bound by an offer if it contains an obvious error.
The client acknowledges having reviewed urbancalmliving’s general terms and conditions.
A composite price quotation does not oblige urbancalmliving to perform part of the assignment for a corresponding part of the stated price.
urbancalmliving reserves the right to refuse a potential client without stating reasons.
All agreements with urbancalmliving are governed by Dutch law.

Article 4 – Execution of the Assignment

urbancalmliving will make every effort to execute the assignment to the best of its ability. urbancalmliving is not liable for disappointing results arising from its advice or design; the agreed fee must still be paid. If the client decides not to implement the advice or design, the agreed fee remains due.
If the client wishes to suspend the assignment, this must be communicated in writing with reasons. The parties will discuss the consequences and any compensation for urbancalmliving.
The client remains responsible for the choices and applications of the advice given.
urbancalmliving may have the agreed services performed in whole or in part by third parties.
Execution of the agreement takes place after written approval and payment of any advance by the client, on a date agreed in consultation, but no later than one month after written approval.
The client must ensure that urbancalmliving can start executing the agreement on time.
If the client does not ensure that urbancalmliving can start on time, the resulting additional costs shall be borne by the client.
The client must treat all data from urbancalmliving as confidential.
urbancalmliving reserves the right to refuse an assignment.

Article 5 – Prices

urbancalmliving is entitled to compensation for the execution of the assignment, either per hour or as a fixed amount, as determined in the agreement. Additional costs arising from extra client meetings at the client’s home or elsewhere, extra ad hoc changes in the project, travel, accommodation, parking, shipping and administrative costs are agreed separately.
urbancalmliving always uses prices in euros, excluding VAT.
urbancalmliving may always change the prices of its services on its website and in other communications.
urbancalmliving may adjust prices on a monthly basis.
urbancalmliving will notify the client of price adjustments in writing prior to their entry into force.

Article 6 – Payments and Consequences of Late Payments

urbancalmliving shall invoice its services in three instalments as follows: (i) fifty percent (50%) of the total fee shall be payable as a non-refundable deposit prior to commencement of the project; (ii) thirty percent (30%) of the total fee shall become due and payable upon completion of fifty percent (50%) of the estimated total hours; and (iii) the remaining twenty percent (20%) of the total fee shall be payable in full prior to the release and delivery of any final files or materials to the client.
The client must make payment within 14 days of receipt of the invoice.
The payment terms used by urbancalmliving are strict deadlines. This means that if the client has not paid the agreed amount by the last day of the payment term, the client is automatically in default, without urbancalmliving having to send a reminder or notice of default.
If the client does not pay within the agreed period of 14 days after receipt of the invoice (late payment), and is thus in default, collection costs of 5% per 14 days on the outstanding amount will be charged after the due date.
When the client does not pay on time, urbancalmliving may suspend its obligations until the client has paid.
The client must provide all necessary materials and information. Extra work resulting from insufficient materials and information from the client will be charged separately at the usual rates.
urbancalmliving may make a delivery dependent on immediate payment or require security for the total amount of the services.
In the event of liquidation, bankruptcy, seizure or suspension of payment on the part of the client, urbancalmliving’s claims against the client become immediately due and payable.

Article 7 – Warranty

When the client and urbancalmliving have entered into an agreement with a service-providing character, this only entails an obligation of effort for urbancalmliving and not an obligation of result.

Article 8 – Provision of Information by the Client

The client shall make all information, data and documents relevant to the correct execution of the agreement available to urbancalmliving in a timely manner and in the desired form and manner.
The client guarantees the accuracy and completeness of the information, data and documents provided, also if they originate from third parties, insofar as the nature of the agreement does not dictate otherwise.
When and insofar as the client so requests, urbancalmliving shall return the relevant documents.
If the client does not, not timely, or not properly provide the information, data or documents reasonably required by urbancalmliving and this causes a delay in the execution of the agreement, the resulting extra costs and extra hours shall be borne by the client.

Article 9 – Ownership and Copyrights

urbancalmliving retains all ownership rights to all its services until full payment has been made.
urbancalmliving has the exclusive right to take and reproduce photographs of the interior and exterior of a project realized according to its design, with prior permission from the client for publication. The photographs may be used as marketing material for marketing channels of urbancalmliving, including website, social media, PR and e-mail.
Documents created by urbancalmliving become the property of the client after full payment and may be used subject to intellectual property laws.
No rights can be derived from drawings of urbancalmliving; urbancalmliving is not an architect or structural engineer. The client must verify all dimensions and/or consult specialists for technical detailing before carrying out (spatial) work.
All intellectual property rights from the assignment accrue to urbancalmliving. The client obtains a right of use and may not reproduce or publish the advice or design without the consent of urbancalmliving.

Article 10 – Indemnification

The client indemnifies urbancalmliving against all claims of others relating to the services provided by urbancalmliving.

Article 11 – Complaints

The client must examine a service provided by urbancalmliving as soon as possible for any shortcomings.
If a service provided does not meet what the client could reasonably expect, the client must inform urbancalmliving thereof within 14 days after completion of the services.
The client shall provide as detailed a description as possible of the shortcoming, so that urbancalmliving can respond appropriately.
The client must demonstrate that the complaint relates to an agreement between the client and urbancalmliving.
If a complaint concerns ongoing work, the client cannot require urbancalmliving to perform work other than agreed.
If a complaint is well-founded, urbancalmliving shall still perform the work as agreed.

Article 12 – Notice of Default

The client must make any notice of default known to urbancalmliving in writing.
The client is responsible for ensuring that his notice of default actually reaches urbancalmliving on time.

Article 13 – Liability

When urbancalmliving enters into an agreement with multiple clients, each of them is jointly and severally liable for fulfilling the obligations under that agreement.
urbancalmliving is not liable for damage of any kind. The client always remains responsible for choosing and applying the advice, materials and products advised by urbancalmliving.
If certain parts of the assignment, such as structural and installation advice, are carried out by third parties, urbancalmliving is not liable for these parts and for the actions of these third parties. In such cases, these third parties must be addressed directly.
urbancalmliving is not liable for indirect damage of the client or third parties, including consequential damage, business damage or damage to third parties.
The client is personally liable for damage or theft of furniture and accessories due to his negligence.
The client must notify urbancalmliving in writing of alleged shortcomings in the fulfilment of its obligations and give it the opportunity to remedy these at its own expense.
Any claim for damages lapses if the claim is not reported in writing to urbancalmliving within 14 days after discovery of the damage or defect.
urbancalmliving is not liable for (partially) not following advice.
All images, photos, colours, drawings, descriptions on the website or in a catalogue are merely indicative and cannot lead to any compensation, dissolution or suspension.

Article 14 – Due and Payable, Dissolution, Suspension

urbancalmliving’s claims against the client are immediately due and payable in the following cases:

When the client does not fully or timely fulfil his obligations under the agreement, or when urbancalmliving has become aware of circumstances that give it good reason to assume that the client will not fulfil his obligations.
When the client does not or insufficiently provide requested security for the fulfilment of the agreement. In such cases urbancalmliving may suspend or dissolve the execution of the agreement and claim compensation.

Article 15 – Force Majeure

In addition to Article 6:75 Dutch Civil Code, a shortcoming of urbancalmliving cannot be attributed to urbancalmliving if there is a case of force majeure.
The force majeure situation in paragraph 1 includes, among other things:
- an emergency such as civil war or natural disaster
- default or force majeure of suppliers, deliverers or others
- power, electricity, internet, computer or telecom failures
- computer viruses
- strikes
- government measures
- transport problems
- bad weather conditions
- work stoppages
- unforeseeable delays with suppliers
- when urbancalmliving is mentally or physically prevented.
When a force majeure situation occurs as a result of which urbancalmliving cannot fulfil one or more obligations to the client, those obligations are suspended until urbancalmliving can fulfil them.
From the moment a force majeure situation has lasted at least 30 calendar days, both the client and urbancalmliving may terminate the agreement in whole or in part in writing.
In a force majeure situation urbancalmliving does not have to pay compensation to the client, even if urbancalmliving derives benefit from it.

Article 16 – Amendment of the Agreement

If it is necessary for the execution thereof to amend a concluded agreement, urbancalmliving may amend the agreement in consultation with the client.

Article 17 – Amendment of the General Terms and Conditions

urbancalmliving may amend these general terms and conditions and the content of its website. For existing agreements, the terms and conditions that were in force at the time of the agreement apply.
urbancalmliving may always make changes of minor importance.
urbancalmliving will discuss major changes with the client as much as possible in advance.

Article 18 – Transfer of Rights

The client cannot transfer rights from an agreement with urbancalmliving to others without the written consent of urbancalmliving.

Article 19 – Consequences of Nullity or Annulment

When one or more provisions of these general terms and conditions prove to be null and void or voidable, this does not affect the other provisions of these terms and conditions.
A provision that is null and void or voidable will in that case be replaced by a provision that most closely approximates what urbancalmliving had in mind when drawing up the terms and conditions at that point.
Situations not covered by these terms and conditions will be assessed in the spirit of these general terms and conditions.

Article 20 – Personal Data

Personal data of the client are stored in urbancalmliving’s client system for order processing. urbancalmliving never provides personal data to third parties and will do everything possible to prevent the client’s personal data from reaching third parties. urbancalmliving complies with the relevant legislation regarding the protection of the client’s personal data. See privacy policy.

Article 21 – Applicable Law

Dutch law applies to these general terms and conditions and any underlying agreement between the client and urbancalmliving.

Article 22 – Miscellaneous

The general terms and conditions are available on http://www.urbancalmliving.com.
These terms and conditions are in force from August 1, 2025 and apply to assignments concluded from that date.
Clients receive a copy of the general terms and conditions with the offer/assignment.